If by any chance you are not satisfied with your purchase, simply inform us within 3 days and return the item's to us in their original condition and packaging within 7 days of receiving your order and we will issue you a refund or exchange.
Please insert a copy of your packing list with a note stating why you would like to return the goods. Please make sure you do this within 7 days of receiving your order, otherwise, we may not be able to offer you a full refund. Once we receive your order it will be processed immediately and within a week time, we will issue a refund/ exchange. Delivery charges will not be refunded in case of any returns. We request that returns should be made by second-class signed for delivery. If you sending it by the general second class, kindly take the proof of postage from the post office.
Please Note: For hygiene reasons, you cannot return the jewelry.
As with any other company that ships items by courier, we do occasionally experience breakages or damages which has occurred during transit. Currently, breakages happen to under 1% of our shipped items.
We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid
some things being damaged during transport.
What to do if your item has broken:
It is very important that you check your goods upon arrival immediately. If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this to us with a description of the damage, quoting your order number.
We will then arrange for a replacement/refund for you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement/ refund.